Find out more about our Delivery and Returns policies below. If you can't find the answer to your question below, have a look at our FAQs or simply contact us.

In stock items

Wherever you see "2 working day delivery" displayed we'll endeavor to deliver as below:

Order by: Delivery on or before:
Monday 11am Wednesday
Tuesday 11am Thursday
Wednesday 11am Friday
Thursday 11am Monday
Friday 11am Tuesday
Saturday + Sunday 11am Wednesday
 
Whilst we will do our best to get your order dispatched as soon as we can, please be aware that during the Black Friday weekend and/or the Christmas period, the dispatch time may increase to 5 days. An up-to-date estimated despatch date can be found in your account.

Exclusions to 2 working day delivery

Orders made to the following postcodes are unlikely to be received in the 2 working days timeframe above:

Channel Islands: GY, IM, JE

Scotland: HS2, KW16-17, PA61-PA75, PA78, PH30, PH41 - PH44 and ZE2-3. 

When ordering outside the UK we will wait until all of your items are available and dispatch the order together. If you have any questions about this, please contact us.

Delivery Companies

Our orders are typically sent either by Royal Mail Tracked delivery or by courier, depending on the size and value of the items we are shipping.  For deliveries within the UK, we also offer delivery with Collect+ and you can select this option during checkout.

For International orders, we ship via Royal Mail or courier delivery and work with the local postal service to cover the "last mile".

Where We Deliver

Monkeylectric currently delivers to all the countries in the list below.

We are increasing the number of countries we ship to every day so if you cannot find the country you want in our delivery options, please FAQs or simply contact us and we will see if we can help you out.

To find out more about Monkeylectric deliveries please browse our FAQs.

Delivery Cost Depending on Order Currency:

Order Value
Country Under £25 Under £40 Over £40
United Arab Emirates * £8.39 £9.59 £10.79
Argentina * £20.39 £22.79 £26.39
Austria * £3.49 £3.99 £4.49
Australia * £6.53 £7.63 £9.81
Bosnia & Herzegovina * £11.99 £12.99 £13.99
Belgium * £3.46 £3.96 £4.45
Bulgaria * £4.99 £5.49 £5.99
Belarus * £11.99 £12.99 £13.99
Canada * £12.99 £13.99 £14.99
Switzerland * £11.99 £14.39 £17.99
Cyprus * £7.99 £9.49 £10.99
Czech Republic * £7.99 £8.99 £9.99
Germany * £3.02 £3.52 £4.02
Denmark * £4.79 £5.27 £5.75
Estonia * £7.99 £8.99 £9.99
Spain * £3.46 £3.96 £4.45
Finland * £7.73 £8.22 £8.70
France * £3.49 £3.99 £4.49
United Kingdom * £2.99 £3.99 £4.99
Guernsey * £2.99 £3.99 £4.99
Greece * £3.86 £4.83 £5.80
Hong Kong SAR China * £10.79 £11.99 £13.19
Croatia * £11.99 £12.99 £13.99
Hungary * £5.99 £7.49 £9.99
Ireland * £3.40 £3.89 £4.38
Isle of Man * £2.99 £3.99 £4.99
Italy * £4.42 £4.91 £5.40
Jersey * £2.99 £3.99 £4.99
Japan * £11.99 £12.99 £14.99
South Korea * £8.39 £10.79 £14.39
Lithuania * £7.92 £8.92 £9.91
Luxembourg * £5.49 £5.99 £6.49
Latvia * £7.99 £8.99 £9.99
Montenegro * £14.99 £16.99 £18.99
Malta * £6.99 £7.99 £8.99
Netherlands * £4.45 £4.95 £5.44
Norway * £12.99 £13.99 £14.99
New Zealand * £9.59 £10.79 £11.99
Poland * £3.49 £3.99 £4.49
Portugal * £3.40 £3.89 £4.38
Romania * £5.49 £5.99 £6.49
Sweden * £5.27 £5.75 £6.23
Singapore * £7.99 £8.99 £11.99
Slovenia * £9.83 £11.79 £12.78
Slovakia * £6.99 £7.99 £8.99
Turkey * £7.99 £8.49 £9.49
South Africa * £8.99 £9.99 £10.99

 

Some countries have further delivery charge tiers for high value orders and very large or bulky orders may be subject to further delivery charges - please contact us at team@monkey-lectric.co.uk if you have any questions.

RETURNS

Our Returns Policy

You can request to return an item within 100 days of receiving your order if for any reason you're not completely happy with it. You must inform us of your intent to return the item, and obtain a return authorization number, by visiting My Account > Returns and following the instructions.

How to Return Your Order

To return your order, please simply go to My Account > Returns and following the instructions. You will need to click ‘Choose Order to Return’ and select the relevant order you would like to return. Then select the quantity of each item you are returning and the reason for return. You will then see options for which postal services you can use to return along with our returns address. Please package your parcel securely, enclosing your original packing slip inside the parcel. 

Items should be returned in the same condition in which you receive them: the original branded product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use - please see "How do I return a faulty item?").

You are normally responsible for the cost of returning your order back to us. For our UK customers, following the above instructions, you can return via your local Royal Mail post office, and have the £3.50 return postage cost deducted from your refund when it arrives back to us. 

If you would prefer to return your products direct to us you can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Returning an Order From Outside the UK

If you are returning an order from outside the UK please follow the returns instructions above. You may be able to return your order to an address in your country, or you may be required to return your order to our UK returns address. Your specific returns address is displayed once you have obtained your Return Number in My Account > Returns.

If you are returning an order from outside of the EU, your local post office should be able to provide you with a CN22 form to stick on your package to help smooth its passage through UK customs. You will not be charged any import duty. We also recommend writing "Return" in big letters on the side of the package.

Returning Faulty or Damaged Products

We're very sorry if you've received a faulty, defective or damaged item.  If this is the case, please contact us and include as much information about the fault as possible and a photo if you can; we'll let you know how best to proceed and hopefully, we'll be able to source a replacement product for you.

If you need to return a faulty product to us, we will refund you the cost of returning the item to us. Please contact us to find out more.

Returning an Incorrect Delivery

We're very sorry if you believe you have received a different item to what you ordered.  If this is the case, please contact us explaining what has happened, and we will refund you the cost of returning the item to us.

Time Taken to be Refunded for Returned Orders

Returned items will be checked at our warehouse after which we will issue a refund as soon as possible, and in any case within 14 days of us receiving your return. We will send you an email to let you know that your refund has been processed.

Exchanges

Unfortunately, due to the nature of our business model, where we receive products to exactly match our customers' orders, we aren't typically able to offer exchanges. Instead, please have a look at the website to see if you can find an alternative or contact our customer champions who will be able to help you find what you are looking for.

To find out more about Monkeylectic returns please browse our FAQs.

Terms and Conditions

The service can be used for up to 12 eligible PayPal purchases with a £15 limit each time and is available only to those who have paid for their Monkeylectric order using Paypal.

You can find out more about Terms and Conditions on the PayPal site. 

This service is provided by PayPal together with Telus International and is separate from Monkeylectric. We are solely promoting it as an option on our site.